How can we help? How can we help?
  1. Backblaze Help
  2. Backblaze Personal Backup

Backblaze Personal Backup

FAQs

Backblaze Knowledge Base

Disabling The "Locate My Computer" Feature
Backblaze Maintenance Schedule
Why is my hard drive listed twice?
Why am I receiving a pop-up about a missing or duplicate .bzvol?
Where are iCloud files located in my backup? (Mac)
Migrate data from old computer to new computer with Backblaze
See all 97 articles

Troubleshooting

Having issues? Check here first.

Unable to install - Installer must be run as Administrator
Why do I keep getting notifications to enable location services? (Windows)
Why are my drives not updating?
Take A Screenshot in Windows 10
How to Roll Back Time
Collecting Processes List (Windows)
See all 30 articles

Installation & Setup

Information on how to install Backblaze.

Two Factor Verification
Settings Overview (Win)
Settings Overview (Mac)
Issues and Reports (Win)
Apple-specified Exclusions
Installing the Backup Client on macOS 10.14 and Later
See all 38 articles

Subscription and Billing
Tax Collection and Fees for Canada
How do I purchase a license for my trial installation?
How to Change your Billing Plan
Taxes and Fees
Reseller Exemption: Tax Collection and Fees in the US
Tax Collection and Fees for the US
See all 16 articles

Backing Up

Backblaze will back up your computer without having you pick folders and file...

MacOS 10.14 and later FAQ
Why is my Vercrypt software preventing my drive from backing up?
Box Drive files cannot be backed up by Backblaze on Mac
Will Backblaze back up iCloud Drive on Mac?
Will Backblaze backup the iCloud drive on Windows?
Network Management - Wi-Fi Block List
See all 28 articles

Restoring Data

Documents and data on how to restore data.

How to Create a Restore from Your Backblaze Backup
Apple Address Book Restore Guide
How to Check the Status of your Restore Drive
Downloading a Restore
How do I find the Unlock Code/Encryption Key for my Snapshot drive?
How to move files from your Restore to your Local Hard Drive.
See all 46 articles

How It Works

Information on how the program works and guides.

Beginner's Guide to Personal/Online Backup
Is Backblaze able to seed backups?
Can I prevent backup from using wifi or other networks?
Does Backblaze Have a Support Service Level Agreement?
How does Backblaze handle large files?
What happens if I rename or replace an external drive?
See all 15 articles