How can we help? How can we help?
  1. Backblaze Help
  2. Backblaze Personal Backup

Backblaze Personal Backup

FAQs

Backblaze Knowledge Base

Disabling The "Locate My Computer" Feature
Backblaze Maintenance Schedule
U.S. East Data Region FAQ
How to find your userPub.pem file on Windows
Why is my hard drive listed twice?
Why am I receiving a pop-up about a missing or duplicate .bzvol?
See all 97 articles

Troubleshooting

Having issues? Check here first.

Unable to install - Installer must be run as Administrator
How to send logs to Backblaze (Mac)
How to send logs to Backblaze (Win)
How to use Explainfile on Windows
How to use Explainfile on Mac
Why do I keep getting notifications to enable location services? (Windows)
See all 33 articles

Installation & Setup

Information on how to install Backblaze.

Two Factor Verification
Settings Overview (Win)
Settings Overview (Mac)
Issues and Reports (Win)
Apple-specified Exclusions
Installing the Backup Client on macOS 10.14 and Later
See all 38 articles

Subscription and Billing
Tax Collection and Fees for the Asia-Pacific Region
Tax Collection and Fees for Canada
How do I purchase a license for my trial installation?
How to Change your Billing Plan
Taxes and Fees
Reseller Exemption: Tax Collection and Fees in the US
See all 17 articles

Backing Up

Backblaze will back up your computer without having you pick folders and file...

How to only backup select folders
How to backup OneDrive on Mac
Why is my Veracrypt software preventing my drive from backing up?
Box Drive files cannot be backed up by Backblaze on Mac
Will Backblaze back up iCloud Drive on Mac?
Will Backblaze backup the iCloud drive on Windows?
See all 29 articles

Restoring Data

Documents and data on how to restore data.

How to Create a Restore from Your Backblaze Backup
How to use the restore app
Apple Address Book Restore Guide
How to Check the Status of your Restore Drive
Downloading a Restore
How do I find the Unlock Code/Encryption Key for my Snapshot drive?
See all 45 articles

How It Works

Information on how the program works and guides.

Unsupported Operating System
Personal Backup Software Release Notes
Beginner's Guide to Personal/Online Backup
Is Backblaze able to seed backups?
Can I prevent backup from using wifi or other networks?
Does Backblaze Have a Support Service Level Agreement?
See all 17 articles