Unable to install - Installer must be run as Administrator
If you are on Windows and you are trying to install Backblaze and you ar...
How to send logs to Backblaze (Mac)
From time to time, you may need to send logs to support in order to trou...
How to send logs to Backblaze (Win)
From time to time, you may need to send logs to support in order to trou...
How to use Explainfile on Windows
Backblaze has a diagnostic tool called "Explainfile" which can help dete...
How to use Explainfile on Mac
Backblaze has a diagnostic tool called "Explainfile" which can help dete...
Why do I keep getting notifications to enable location services? (Windows)
As a result of recent updates to the Windows Operating System, some user...
Why are my drives not updating?
There are a few things that can cause a drive to not update. The most co...
Take A Screenshot in Windows 10
Occasionally, Support Agents will ask you for a screenshot of the issue ...
Collecting Processes List (Windows)
A Backblaze Support Agent may request a list of running processes from y...
Collecting processes list (Mac)
A Backblaze Support Agent may request a list of running processes from y...
Missing Menu Icon (Mac)
If the Backblaze menu icon does not appear, you may need to change your ...
My anti-virus is disabled but I am still showing as 'offline'`
You may need to actually exclude Backblaze from these anti-virus program...
Safety Freeze (Your Backup is Safety Frozen)
Your Backup is Safety Frozen
======NOTE
Beginning with version 8.5, Back...
Fixing your Permissions so Backblaze Settings will 'stick' (Windows)
Setting Permissions on the Backblaze Folder
If you have a problem gettin...
"ERR_MainDialog_TopBanner"
This indicates that one of your essential Backblaze program/application ...
"Your bzfileids.dat file is too large"
As part of our backup process, Backblaze will run a checksum against ...
Backblaze seems to be slowing down my other web applications
Some types of internet connections are highly sensitive to upload bandwi...
"Bzbui is not working properly"
This error indicates that a security program is 'stealing' Backblaze pro...
Does Backblaze support Volume Shadow Copy?
Backblaze does not support Volume Shadow Copy - When a file is locked or...
"WARNING: The bzserv Service is Not Running Properly"
This error usually indicates that a security or disk cleaning program i...
Why do I keep encountering Safety Freezes?
For an overview of Safety Freezes and their cause, or if this is ...
Initial Backup Keeps Pausing
Backblaze keeps pausing, and still shows 'Initial Backup' even though I ...
Error Run Command, creditpipe failed, err=B
The error "Error Run Command, creditpipe failed, err=B" is typically cau...
ERROR: Backblaze could not create a read-writable '.bzvol' directory on that hard drive
Why does Backblaze error with "Backblaze could not create a read-writabl...
ERROR: BzSelfExtractor_Unzip: could not append to file: bztransmit.exe
Problem
You have downloaded the Backblaze installer and try to run the...