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Troubleshooting

Having issues? Check here first.

Unable to install - Installer must be run as Administrator
If you are on Windows and you are trying to install Backblaze and you ar...
kc kc
Why do I keep getting notifications to enable location services? (Windows)
As a result of recent updates to the Windows Operating System, some user...
Lin Lin
Why are my drives not updating?
There are a few things that can cause a drive to not update. The most co...
Lin Lin
Take A Screenshot in Windows 10
Occasionally, Support Agents will ask you for a screenshot of the issue ...
Brad Brad
How to Roll Back Time
While the computer is actively backing up, you will see a rolling 30 day...
Annalisa Annalisa
Collecting Processes List (Windows)
A Backblaze Support Agent may request a list of running processes from y...
Zack Zack
Collecting processes list (Mac)
A Backblaze Support Agent may request a list of running processes from y...
Zack Zack
Missing Menu Icon (Mac)
If the Backblaze menu icon does not appear, you may need to change your ...
nathan nathan
My anti-virus is disabled but I am still showing as 'offline'`
You may need to actually exclude Backblaze from these anti-virus program...
nathan nathan
Safety Freeze (Your Backup is Safety Frozen)
Your Backup is Safety Frozen What is Safety Freeze? Why did this occur? ...
Christopher Christopher
Fixing your Permissions so Backblaze Settings will 'stick' (Windows)
Setting Permissions on the Backblaze Folder If you have a problem gettin...
nathan nathan
"ERR_MainDialog_TopBanner"
This indicates that one of your essential Backblaze program/application ...
nathan nathan
"Your bzfileids.dat file is too large"
  As part of our backup process, Backblaze will run a checksum against ...
nathan nathan
iOS Trouble
If you are having trouble with the Backblaze iOS app, here are our troub...
nathan nathan
Backblaze seems to be slowing down my other web applications
Some types of internet connections are highly sensitive to upload bandwi...
nathan nathan
"Bzbui is not working properly"
This error indicates that a security program is 'stealing' Backblaze pro...
nathan nathan
Does Backblaze support Volume Shadow Copy?
Backblaze does not support Volume Shadow Copy - When a file is locked or...
nathan nathan
"WARNING: The bzserv Service is Not Running Properly"
This error usually indicates that a security or disk cleaning program i...
nathan nathan
Why do I keep encountering Safety Freezes?
      For an overview of Safety Freezes and their cause, or if this is ...
Lin Lin
Missing Drives
With Standard Online/Personal Backup, drives are required to be connecte...
nathan nathan
Initial Backup Keeps Pausing
Backblaze keeps pausing, and still shows 'Initial Backup' even though I ...
nathan nathan
Error Run Command, creditpipe failed, err=B
The error "Error Run Command, creditpipe failed, err=B" is typically cau...
Christopher Christopher
ERROR: Backblaze could not create a read-writable '.bzvol' directory on that hard drive
Why does Backblaze error with "Backblaze could not create a read-writabl...
adam adam
ERROR: Horse
Problem You have attempted to do a Transfer Backup State and you get a s...
kc kc
ERROR: Fish
Problem You download the Backblaze installer and run it, Then you get er...
kc kc
ERROR: Bear
Problem You download the Backblaze installer and run it, Then you get er...
kc kc
ERROR: BzSelfExtractor_Unzip: could not append to file: bztransmit.exe
Problem You have  downloaded the Backblaze installer and try to run the...
kc kc
How to configure AVG's firewall for Backblaze
Depending on its configuration, AVG's firewall may block Backblaze from ...
adam adam
Apple - Duplicate Mount Point In /Volumes Error (i.e. /Example becomes /Example1)
Backblaze will sometimes stop backing up certain mount points and extern...
Yev Yev
Why do I get a popup saying "NOTE: Your Computer Is Low On Disk Space"?
Backblaze backs up individual files to an unlimited size by default (thi...
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