Take A Screenshot in Windows 10

Occasionally, Support Agents will ask you for a screenshot of the issue you're currently experiencing.

1. To take the screenshot with Windows 10, press  Windows + Shift + together.

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2. This will turn the screen gray with a hotbar at the top that allows you to select from rectangular, freeform, window and fullscreen snip as well as an x to cancel out of the screenshot selection.

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3. Click and drag to select the screenshot area.

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4. Click on the popup that appears in the lower right-hand corner of your screen.

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5. Select the save icon in the Snip & Sketch window.

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6. Save the screenshot to your desktop.

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7. The newly created screenshot will be saved to your desktop. Drag and drop this file onto either the Live Chat or your support ticket.

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