Does Backblaze Have a Support Service Level Agreement?

Backblaze does not have a Support Service Level Agreement:

We aim to respond to every help request within one business day of receiving it - and we often reply even sooner.

Backblaze chat support is available during the following hours, in Pacific Time.

• Monday from 9 am - 12 pm and 1:30 pm - 5 pm.
• Tuesday through  Friday from 9 am - 12 pm, 1 pm - 5 pm.

You can access chat by visiting https://www.backblaze.com/help, scrolling down, and clicking "Chat with Team".

If all chat agents are currently assisting other customers, the chat window will remain in a waiting state until the next available agent can accept your chat.

Please note that live chat is unavailable during major U.S. holidays. Our team will still respond to email inquiries within one business day, including during holiday periods.

Backblaze does not have phone-based support. 

While we do not have a Support Service Level Agreement, we do have options available to our Enterprise-level customers. Please view our Backblaze Support Plans for more information