How can we help? How can we help?

FAQs

Backblaze Knowledge Base

Disabling The "Locate My Computer" Feature
Backblaze can help recover your lost computer or stolen laptop by tracki...
Christopher Christopher
Backblaze Maintenance Schedule
The Backblaze Maintenance Schedule page can be found here: https://www.b...
Yev Yev
Why is my hard drive listed twice?
The Backblaze software writes unique files to the top of each drive, thi...
Lin Lin
Why am I receiving a pop-up about a missing or duplicate .bzvol?
What is .bzvol? The Backblaze software that you have installed on your c...
Lin Lin
Where are iCloud files located in my backup? (Mac)
If you are looking for files from iCloud Drive, please first be sure to ...
Zack Zack
Migrate data from old computer to new computer with Backblaze
The Online Backup service is not designed for rapid data migration The ...
Myron Myron
Why does the Backblaze website need my private encryption key to restore?
If you have enabled a Private Encryption Key through the "Security" sett...
Lin Lin
Version History: Stopping, or resetting progressive billing on the Forever setting.
Resetting progressive billing with the forever selection. If you wish to...
kc kc
Disabling Version History
To disable the version history feature, you will need to sign in to your...
kc kc
Allowing Backblaze to Back Up External Drives - MacOS 10.14 and later
If you have external or secondary hard drives connected to your Mac that...
Yev Yev
Creating a System Information Report (Windows)
Backblaze Support agents may request a System Information report in orde...
Brad Brad
Version History FAQ
What is a Version When an individual file is changed, updated, edited, o...
Yev Yev
EU Region FAQ
Backblaze has added a new data center to the EU region. Here are some an...
kc kc
Can I back up over a VPN or Proxy?
The Backblaze's PC Online Backup software should have no issues over a V...
Tony Tony
Enabling accessibility options - Mac
If you would prefer to use voice instead of typing when interacting with...
Annalisa Annalisa
Enabling accessibility options - Windows
If you would prefer to use voice instead of typing when interacting with...
Annalisa Annalisa
Account Security FAQ
Backblaze takes your account security very seriously. We provide multipl...
Yev Yev
Extension Backup Month Credits FAQ
The 2021 Extension Program is no longer valid (as of August 16, 2021 at ...
Yev Yev
Enabling SSO for Individuals
If you have signed up for Backblaze using a Gmail email, you can now sig...
Yev Yev
How Do I Disable Two Factor Verification?
To Disable Two Factor Verification, follow the first three steps in this...
Zack Zack
VAT for EU Customers
The European Union (EU) requires Value Added Taxes (VAT) be remitted for...
kc kc
How to find your userPub.pem file on a Mac
1. Click on the Choose File button in order to open the File Dialogue  ...
Anthony Anthony
Top Questions from CrashPlan Users
  1. Does Backblaze back up Linux? Linux users can back up to Backblaze ...
roderick roderick
Backup Credits FAQ
What is a Backup Credit? A Backup Credit is one-month of Backblaze Compu...
Yev Yev
Error: .bzvol is Missing
Missing .bzvol The .bzvol is a unique identifier file written to the roo...
Christopher Christopher
Deleting a Backup
To remove a backup from a Backblaze account, follow these steps:    1. V...
Zack Zack
Backblaze iOS App FAQ
Backblaze Mobile for iOS on iPhone, iPad, and iPod Touch devices Support...
Christopher Christopher
Backblaze Android App FAQ
Backblaze Mobile for Android Devices   Q: What is Backblaze Mobile for A...
Christopher Christopher
How can I find Backblaze on Windows 8?
With the user interface changes to Windows 8 as compared to prior versio...
adam adam
What does 'You are backed up as of xx-xx' mean?
  The notification 'backed up as of xx-xx' simply means that the 'Remai...
Lin Lin