Backblaze iOS App FAQ

Backblaze Mobile for iOS on iPhone, iPad, iPad Mini, and iPod Touch devices

Supported Devices and iOS Versions 

 

iPhone

Models supported: 4, 4S, 5, 5C, 5S, 6 and 6 Plus

iOS versions supported: iOS 7.1 through iOS 8.3

 

iPad

Models supported: iPad2, iPad (3rd generation), iPad (4th generation), iPad Air and iPad Air 2

iOS versions supported: iOS 7.1 through iOS 8.3

 

iPad Mini

Models supported: iPad Mini (1st generation), iPad Mini 2 and iPad Mini 3

iOS versions supported: iOS 7.1 through iOS 8.3

 

iPod Touch

Model supported: iPod Touch 5th generation

iOS versions supported: iOS 7.1 through iOS 8.3

 

Frequently Asked Questions

 

Q: What is Backblaze Mobile for iOS?

A: Backblaze Mobile for iOS is an app you load on your iOS device that allows you to access the data you have stored with Backblaze.

 

Q: Where do I get the Backblaze Mobile for iOS app?

A: You can download the app form the Apple App Store.

 

Q: Can I use the Backblaze Mobile app to backup an iPhone? 

A: No, but you can backup your iPhone by following this guide: https://www.backblaze.com/backup-your-iphone.html

 

Q: Do I need Backblaze Online Backup in order to use Backblaze Mobile for iOS?

A: Yes. Backblaze Mobile for iOS only works if you have data backed up to your Backblaze online backup account from your Mac or Windows computer.

 

Q: How much does Backblaze Mobile for iOS cost?

A: Backblaze Mobile for iOS is part of the Backblaze Online Backup service.  There is no additional charge to download, install and use the Backblaze Mobile for iOS app on as many iOS devices as you wish.

 

Q: What files can I access using Backblaze Mobile for iOS?

A: You can access the files that have been backed up from your Mac or Windows system and stored by Backblaze.  The file size limit for any given file that can be downloaded by Backblaze Mobile for iOS is 30MB.

 

Q: Why is there a 30MB size limit?

A: The limit is there to minimize the impact of Backblaze Mobile for iOS on the device as well as on bandwidth limits and caps. 

 

Q: I also have an external USB hard drive being backed up by Backblaze.  Can that be accessed using Backblaze Mobile for iOS?

A: Yes.  When you select the Mac or Windows system you wish to access, you’ll see the external USB hard drive listed as one of the drives you can access with Backblaze Mobile for iOS. 

 

Q: Can I have multiple mobile devices access a single Backblaze account?

A: Yes. Simply sign in from each device using your standard Backblaze credentials.

 

Q: Can I have one mobile device access multiple Backblaze accounts?

A:  Yes. Simply sign in to each account using your standard Backblaze credentials.

 

Q: How secure is the connection between Backblaze and the device?

A: All communication, between the device and the Backblaze datacenter where your data is stored occurs over an HTTPS (encrypted) connection.

 

Q: How secure are my downloaded files on my iOS device?

A:  Files downloaded by Backblaze Mobile for iOS are stored in the Backblaze domain space on the iOS device.  The Backblaze domain space is protected by iOS.

 

Q: What happens if I use the Touch ID feature in Backblaze Mobile for iOS?

A: If you activate the Touch ID setting in Backblaze Mobile for iOS then when you access your iOS device using Touch ID, you will be able to access Backblaze Mobile for iOS without entering your account or password.  

 

If you also have a Passphrase (Private Encryption Key) set for your Backblaze account, you will be required to provide that Passphrase even if you are using the Touch ID feature.

 

Q:  What does the setting “Remember My Login info” in Backblaze Mobile for iOS do?

A: This will allow you to access Backblaze Mobile for iOS without having to log in each time you start the app.  Before using this setting we highly recommend using Touch ID or a PIN code to limit access to your device.  

 

If you also have a Passphrase (Private Encryption Key) set for your Backblaze account, you will still be required to enter that Passphrase before getting access to your Backblaze files. 

 

Q: Is my password stored on the device?

A: You decide. If you choose the “Remember My Login info” setting in Backblaze Mobile for iOS your password is saved and stored encrypted on the device.  

 

If you also have a Passphrase (Private Encryption Key) set for your Backblaze account, under no circumstances is your Passphrase stored on the device.

 

Q: If I have a Passphrase (Private Encryption Key) on my Backblaze account, do I need to input it each time I log in to the Backblaze Mobile app?

A: Yes, the Private Encryption Key is intended to keep your data as secure as possible. You will need to enter the key every time you wish to view or restore files from a backup with the key enabled.

 

Q: Can I download and view a video file using Backblaze Mobile for iOS?

A: Yes, but remember the file size limit is 30 MB for any individual file to download.

 

Q: Can I change my Backblaze account settings such as my password with Backblaze Mobile for iOS?

A: Not at this time, but you can use a browser on your device to access your Backblaze account and make changes as desired.

 

Q: Can I change use Backblaze Mobile for iOS to request a restore? 

A: Not at this time, but you can use a browser on your device to access your Backblaze account and the restore request.

Q: Does the app back up my iOS device?

A: Not at this time, but when you sync your iOS device to a computer using the Backblaze Online Backup service, the data from your iOS device will be backed up and available for Backblaze Mobile for iOS to access. 

 

Q: Can I still use Backblaze Mobile for iOS if I stop using the Backblaze Online Backup service?

A: No.  Once your subscription to Backblaze Online Backup expires, you will no longer be entitled to use Backblaze Mobile for iOS to access your files.

 

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