Top Questions from CrashPlan Users

1. Will Backblaze offer a discount to incentivize CrashPlan customers?

We welcome all CrashPlan customers to try us for 15 days for free (no credit card needed, no obligations). We want to help people make an informed decision so we have put up a comparison of Backblaze v Carbonite on our blog. The comparable service from Carbonite is nearly 3x Backblaze’s everyday price. We hope you’ll give us a shot!

2. Does Backblaze back up Linux?

Linux users can back up to Backblaze B2 Cloud Storage, our low-cost cloud storage service. Backblaze B2 is priced per-GB and costs 1/4th as much as Amazon S3, Microsoft Azure, or Google Cloud Platform ($0.005/GB/month for storage and $0.02/GB for download).

Data can be stored and accessed in Backblaze B2 via web, command-line, and API interfaces. In addition, we have a robust list of third party integrations — Duplicity, Restic, Cloudberry, Rclone, Duplicacy, 45 Drives, GoodSync, HashBackup, QNAP, and more — that support B2 for Linux backup.

We've written a blog post on using Duplicity and Restic with B2, and tutorials on getting started with both Duplicity and Restic.

Links:

Blog post: "Backing Up Linux to Backblaze B2 with Duplicity and Restic"

Tutorial on Duplicity: "How to configure Backblaze B2 with Duplicity on Linux"

Tutorial on Restic: "How to configure Backblaze B2 with Restic on Linux"

3. Does Backblaze offer a family plan?

While we don’t offer discounts for multiple computers for personal backup, we do offer functionality to manage multiple accounts (be it for a family, team, or business).

For families, teams, or businesses, we recommend our Groups functionality. It allows you to administer and pay for multiple accounts centrally. We wrote a Blog Post on how groups can help you manage your family’s backups.

As a cost comparison, the basic Crashplan Family Plan was $12.50 / month. Backblaze’s 2 year plan is the equivalent of $3.96 / computer / month. For families with 3 computers or less, Backblaze is more affordable.

Families with more computers, or with NAS boxes, may want to consider Backblaze B2 Cloud Storage with one of our partner integrations. Backblaze B2 provides storage at just $0.005/GB/month. As an example, 1TB of data would only cost $5.00/month to store. You would use one of our integration partners (like Synology, Arq, Duplicity, etc.) for the software side and use B2 for storage.

4. Can I select which files I want to back up?

You absolutely can, but you don’t have to. As a truly unlimited data backup, Backblaze automatically backs up all of your user generated data. You may exclude folders or file types as desired by adjusting your settings inside of your backup client. Unless you set exclusions all files— your music, photos, files in My Documents, files on your Desktop, external drives, etc— are all backed up!

The only files that are excluded are the operating system, applications, and unnecessary files such as your trash, cache folders, and other transient files. Backblaze backs up all individual files, with no limit on file sizes or types or total data storage.

Click here to read more about what Backblaze is backing up.

5. It took me a long time to get fully backed up with CrashPlan. I’m worried about how long it will take to push all my data to Backblaze. Can I send you my data on a hard disk to add to my backup account?

We do not offer an option like that for our Personal Backup service. However, we recently dramatically increased the speed at which you can backup your files to Backblaze. Our new version can back up at over 100 Mbps, meaning that if you have a fast enough internet connection, you could back up nearly 1 TB per day. You can find more information on our blog in the post entitled, How to Migrate All of Your Data from CrashPlan.

We do offer the ability for bulk data import for Backblaze B2 Cloud Storage— it’s called B2 Fireball and you can find more details here.

6. Can I back up my Time Machine drive?

If you wish to back up data using Backblaze instead of Time Machine, see this post. If you would like to back up your Time Machine backup on a Synology NAS to B2, here is a dedicated how-to on how to do exactly that. Note that this also works for QNAP NAS devices. You don't need a NAS to make this work. If your Time Machine data is accessible on a Mac, you can use Goodsync (commercial),or rclone (open source), to move that data to B2 automatically.

7. Can I back up a NAS device?

Customers looking to back up NAS devices will love our Backblaze B2 Cloud Storage. Storage is just $0.005/GB/month and downloads are just $0.02 / GB. It’s readily available, low latency cloud storage that’s similar to Amazon’s S3— just at ¼ of the price. For customers with Synology or QNAP devices, B2 is natively integrated.

For other NAS devices, we have a robust list of integration partners that can be helpful, like GoodSync.

8. Can I back up Windows and Linux servers?

Our Personal Backup does not support backing up servers. Our B2 Cloud Storage does support backing up servers through third party software and integrations.

9. External Drives — Do they need to be plugged in every 30 days?

We retain files in your personal backup for 30 days. If a file is deleted or is on a drive that isn’t attached to your computer for 30 days, it will be expunged from your backup.

However, your most recent backup will be retained for 6 months if your computer is completely unable to contact our servers, such as when it's shut off or has no internet connection. As long as your computer can contact Backblaze at least once every 6 months and perform a full Backblaze file scan operation — and you don't delete or transfer the backup and you retain active billing — your most recent backup will be retained.

See our FAQ on this topic for more information.

10. Does Backblaze support backup to a local drive?

Backblaze provides backup and storage for the cloud. There are many options available for local data backup. Windows, Macintosh, and Linux come with built-in, free software for backing up data to local drives. Also, integration partners such as Arq can backup to a local drive and Backblaze B2.

11. Can I restore files from the Windows or Macintosh Backblaze client?

The Backblaze backup clients are for uploading data to the cloud. To restore files you would use our web interface, mobile apps, or our dedicated download clients for Windows and Macintosh. With our 5.0 release, we greatly increased the speed of the restore on the web, and upped the number of threads used by the download clients, which makes restores much speedier. We also supported file preview for certain file types and sharing of individual files from our web interface.

For large restores, you can also use our Restore by Mail option to have us send you a hard drive or flash drive with your data. Use our Restore Return Refund program to get a full refund when you return the drive.



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