How can we help? How can we help?

Installation & Setup

Information on how to install Backblaze.

Two Factor Verification
  Backblaze Accounts & Two Factor Verification    Backblaze supports two...
Christopher Christopher
Settings Overview (Win)
Backblaze Settings Overview (Win) To open the Backblaze Control Panel, y...
Christopher Christopher
Settings Overview (Mac)
Backblaze Settings Overview (Mac) To open the Backblaze Preferences, you...
Christopher Christopher
Issues and Reports (Win)
The last 3 tabs in the Backblaze settings contain several useful reports...
Lin Lin
Apple-specified Exclusions
Apple sets a hidden flag on some files indicating that those files shoul...
Lin Lin
Installing the Backup Client on macOS 10.14 and Later
In macOS 10.14 and newer, Apple has made significant changes to their Se...
Matt Matt
How to Install Backblaze on (Win)
Log in to your Backblaze account at https://secure.backblaze.com/user_s...
Emily Emily
Adding Backblaze to Bitdefender's Allowances
It is not uncommon for security programs such as Bitdefender to mistaken...
Emily Emily
Adding Backblaze to Windows Defender Allowances
It is not uncommon for security programs such as Windows Defender to mis...
Emily Emily
Can I have multiple regions under one account?
Is Multi-Region Possible? It is possible to have multiple regions under ...
kc kc
How can I set up my account in the EU region?
When signing up for Backblaze, beneath the sign-up button is the region ...
kc kc
How to configure Bitdefender's Firewall for Backblaze
Depending on its configuration, Bitdefender's firewall may block Backbla...
Zack Zack
How to configure Avast's Firewall for Backblaze
Depending on its configuration, Avast's firewall may block Backblaze fro...
Zack Zack
Advanced Topic: Setting Custom Exclusions via XML
This article applies to Backblaze client versions listed and thos...
kc kc
How to Install Backblaze (Mac)
1. Log in to your Backblaze account at https://secure.backblaze.com/user...
Emily Emily
How to optimize your settings for faster uploads
By changing a few settings on Backblaze and your computer, you can help ...
nathan nathan
Temporary Storage
Backblaze does not support the inclusion of removable media in Backblaze...
nathan nathan
Can I deselect my boot drive?
Your boot drive C: (Windows) or Macintosh HD (Mac) must be selected for ...
nathan nathan
Installing and Using an Unused License
If you have purchased a license for your account for a new installation ...
Lin Lin
I have a lot of external hard drives, what should I know?
To ensure that all drives correctly update you must make sure to keep yo...
nathan nathan
Security Settings (Win)
Backblaze Security Settings (Win) By default, Backblaze encrypts all dat...
Christopher Christopher
Exclusions Settings (Win)
Backblaze Exclusions Settings (Win) The Backblaze "Exclusions" settings ...
Christopher Christopher
Schedule Settings (Win)
Backblaze Schedule Settings (Win) The third Backblaze settings tab is re...
Christopher Christopher
Performance Settings (Win)
Backblaze Performance Settings (Win) The Backblaze "Performance" setting...
Christopher Christopher
General Settings (Win)
Backblaze Settings (General) (Win)   The Backblaze settings are broken u...
Christopher Christopher
Using Backblaze and Migration Assistant
If you would like use Migration Assistant to move your files to a new c...
nathan nathan
Inherit Backup State
What is an Inherit Backup State? Please note: an Inherit Backup State wi...
Lin Lin
The Backblaze Installer Remembers Past Account Information (Win)
When Backblaze is uninstalled and reinstalled, it remembers the past acc...
Christopher Christopher
The Backblaze Installer Remembers Past Account Information (Mac)
When Backblaze is uninstalled and reinstalled, it remembers the past acc...
Christopher Christopher
Uninstalling Backblaze (Mac & Win)
For Windows XP:From the Start menu, select Control Panels > Add/Remove P...
Christopher Christopher