How can I find Backblaze on Windows 8?
With the user interface changes to Windows 8 as compared to prior versio...
What does 'You are backed up as of xx-xx' mean?
The notification 'backed up as of xx-xx' simply means that the 'Remai...
How does Backblaze upload modified files?
If a file that has already been uploaded is modified, Backblaze will upl...
What size drive will I receive when I order a restore?
Can I select the drive size I get?
When you order a restore drive from B...
Installation Error: Public/Private Key Mismatch
Please Note: As of the release of our newest Backblaze update...
Will my photo quality degrade when my files are compressed?
Backblaze uses a lossless compression method - zip. This means that whe...
Does Backblaze support OSX Server?
Unlike Windows Server, we don't restrict Mac OS X Server from being back...
What port does Backblaze run on?
Port 443 is currently used for the SSL connection when uploading data to...
What can I do if I forgot my Private Encryption Key?
The Private Encryption Keys must be:
• 4 to 50 ASCII (English) character...
How can I access Backblaze chat support?
Chat support is available during the following hours:
Monday: 9am - 12pm...
Does Backblaze support Voiceover for the Mac?
Backblaze currently does not officially support Voiceover. If you are h...
Will Backblaze backup my 'Windows.old' directory?
Backblaze will not backup any directory at the root level named 'Windows...
I'm an international customer, what does that mean for me?
Backblaze is supported worldwide, though there are a few exceptions (due...
Mac: Does Backblaze back up the Library folder?
Backblaze backs up /Users/yourusername/Library or ~/Library
Backblaze do...
Does Backblaze back up my other user accounts on my computer?
On both Mac OS X and Windows, Backblaze installs as a background service...
When Are Email Alerts Sent?
Any time a system has not updated the Backblaze backup for more than 14 ...
About Backup Summary Emails
Backup Summary Emails
By default, Backup Summary emails will be sent to ...
How do I change the frequency of the Backup Summary emails?
By default, the Backup Summary emails are sent to all accounts Monthly.
...
How do I update Backblaze?
There's three ways you can update Backblaze to the newest version:
• Per...
What's the best power settings for Backblaze?
What's the best power settings for Backblaze?
Backblaze can only back up...
Can Backblaze back up TrueCrypt containers?
TrueCrypt containers can be backed up if you uncheck the "Preserve modif...
Are there any restrictions on account usernames, passwords, or private encryption keys?
Account usernames, passwords, and private encryption keys must be:
must...
How do I change my email address that my Backblaze account is under?
To change your email address, please follow these steps:
1. Visit https:...
How Do I Reset the Private Encryption Key for my Online Backup?
Backblaze Online Backup allows one to set a Private Encryption Key (PEK)...
Why do my backed up files appear smaller on Backblaze than on my Mac?
You may notice that Backblaze's file browser reports your backed files a...
How do I rename a computer's backup on my account?
By default, Backblaze attempts to name your computer's backup similar to...