Backblaze Mobile FAQ Backblaze Mobile FAQ

Backblaze Mobile FAQ

Yev Yev

Backblaze Mobile FAQ - Everything You Wanted To Know About Backblaze Mobile:

Q: What mobile platforms is Backblaze Mobile available for?
A: Backblaze Mobile is available for Apple's iOS and Google's Android operating systems.


Q: Do I need Backblaze Online Backup in order to use Backblaze Mobile?
A: Yes! Backblaze Mobile only works if you have data backed up to your Backblaze online backup account from your Mac or Windows computer.

Q: What files can I get access to through Backblaze Mobile?
A: You can access the files that are securely backed up and stored by Backblaze from your Mac or Windows system.

Q: Can Backblaze Mobile for iPhone access my Windows files? Can Backblaze Mobile for Android access my Mac files?
A: Yes, you can access the files that are backed up from both Windows and Mac computers from either mobile client.

Q: What kind of iPhone and which version of iOS do I need?
A: The app will run on all iPhones running iOS 11 and higher.

Q: Does the app work on iPads?
A: The current app works in “pixel doubling” mode; a native iPad app is coming soon.

Q: What about the iPod Touch?
A: Yes, as long it is running iOS 11 or higher.

Q: What kind of Android device and what version of Android do I need?
A: You will need an Ice Cream Sandwich (4.03) device or greater to run Backblaze Mobile for Android.


Q: Does the Android app work on tablets?
A: Yes, the Android app will work on most 7′′ and 10′′ screen Android tablets. 



Q: Can I download and view a video file?
A: Yes, but the current size for any individual file is 5 GB.


Q: Why is there a 5 GB size limit?
A: Since Backblaze Mobile is intended to be used on the go, with mobile devices potentially on cellular networks, this limit is designed to ensure that you don’t accidentally request a file that is larger than your phone can handle.


Q: Can I have multiple mobile devices access a single Backblaze account?
A: Yes. Simply sign in from each device using your standard Backblaze credentials.


Q: Can I have one mobile device access multiple Backblaze accounts?
A: Yes. Simply sign in to each account using your standard Backblaze credentials.

Q: Does the app back up my iPhone or Android device too?
A: No, but if you sync your iPhone or Android to your computer and then back up that computer using Backblaze, your data is backed up and available for Backblaze Mobile to access.

Q: How secure is the connection between Backblaze and the device?
A: All communication, between the device and the Backblaze datacenter where your data is stored, occurs over an HTTPS (encrypted) connection.

Q: Is my password stored on the device?
A: You decide. In the Backblaze Mobile settings, you can choose to save your password or not. If your password is saved, your Backblaze account password is stored encrypted on the device. If your password is not saved, the Backblaze password is not stored and must be entered each time you sign in to Backblaze using Backblaze Mobile. In either case, you should always have access to your device protected with a password.

Q: How secure are my downloaded files on my iPhone?
A: Files downloaded by Backblaze Mobile are stored encrypted in the Backblaze domain space on the iPhone.


Q: How secure are my downloaded files on my Android?
A: Like most apps, if you download a file using Backblaze, the file will be stored in your “Downloads” folder and can be accessed by other apps. You can delete downloaded content, and we recommend you do so if you do not wish them to be accessible by other apps or people. 

Q: Can I change my Backblaze account settings such as my password with Backblaze Mobile?
A: Not at this time, but you can use a browser on your device to access your Backblaze account and make changes as desired.

Q: If I have set an additional Passphrase (Private Encryption Key) on my Backblaze account, can I use Backblaze Mobile?
A: Yes, you’ll be asked to put in your passphrase once you select a computer that has passphrase protection enabled. 


Q: If I have a Passphrase (Private Encryption Key) on my Backblaze account, do I need to input it each time I log in to the Backblaze Mobile app?
A: Yes, the Private Encryption Key is intended to keep your data as secure as possible. You will need to enter the key every time you wish to view or restore files from a backup with the key enabled.