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FAQs

Backblaze Knowledge Base

How much does Backblaze Cost?
The cost of the Backblaze service is as follows: $7 per monthly license ...
Casey Casey
Where is the Backblaze menu?
On both Mac and Windows, the Backblaze menu contains: • Backblaze Prefer...
adam adam
How do I exclude folders, file types, or file sizes?
Backblaze allows you to exclude by folder, file type, or file size. You ...
adam adam
Changing Your Account Password or Resetting a Forgotten Password
To change your account password:     1. Sign in to your Backblaze accou...
Yev Yev
What happens to my backups when I'm away or on vacation?
If you're going on vacation or your computer is going to be shut off for...
adam adam
How do I unsubscribe from mailings?
To unsubscribe from mailings you will need to click on the link below.  ...
Casey Casey
I can not download the restore with Internet Explorer
Some installation of IE have the ability to saved files from https sourc...
Casey Casey
Changes to Billing
Please note: this guide is intended for Personal Backup Users or Group A...
Yev Yev
Is it possible to remove this email address from a previous account trial?
Question: Is it possible to remove an email address from a previous acco...
Casey Casey
How can I verify that my files are being backed up?
You can always see what files you currently have in your backup by signi...
Zack Zack
Can I Restore a File to a Different Computer?
Yes! Since restores are done server-side, you can visit www.backblaze.co...
Yev Yev
Security Question Round-up!
Security Q&A In General "How good is the encryption. What do you use?" W...
Casey Casey
I'm an advanced user, and I clone my drives, what should I know?
In order for Backblaze to function properly, the .bzvol file must be exc...
Yev Yev
Before you restore with Time Machine
Time Machine is a wonderful local backup product that can help you save ...
Casey Casey
Will My Thumbdrive Be Backed Up?
The answer to this is, sometimes.  On a Windows operating, if the drive ...
Casey Casey
Temporary Data Drive
Backblaze creates temporary copies of large data files (over 100MB) duri...
Yev Yev
Best Practices
Best Practice for using Backblaze Backblaze is a great way to get all y...
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How do I find recently backed up files?
It's easy to see recently backed up files or files backed up in the last...
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Fixing your Permissions so Backblaze Settings will 'stick' (Mac)
Setting Permissions on the Backblaze Folder If you have a problem gettin...
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How do I disable my firewall?
Disabling a Firewall Backblaze may report that it is offline or has not...
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How long will it take to restore my files?
If you choose the "Web Download" option, it will depend on the speed of ...
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Your External Drive Is No Longer Backed Up
What changed? Backblaze creates a ".bzvol" directory at the top level of...
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Where are my files stored?
Backblaze currently has data centers in Sacramento, California; Phoenix,...
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How do I find my lost or stolen computer?
Backblaze can help recover your lost computer or stolen laptop by tracki...
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Is my data safe and secure?
We are committed to keeping your data secure. Backblaze encrypts all fil...
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Does Backblaze support external hard drives?
Yes. Backblaze will automatically back up virtually any USB-connected ha...
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FileVault Support
When a user is logged out of FileVault, it appears on the computer as on...
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How do I change Languages on the Backblaze Client?
Changing your language on Mac: 1. Open the software on your computer and...
Lin Lin
What do you mean by Unlimited?
In order to keep our service "Astonishingly Easy", Unlimited Backup mean...
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Backblaze hasn't backed up in a long time and is reporting that it is offline. Why?
If Backblaze has not backed up in a long time and is reporting that it i...
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