Safety Freeze (Your Backup is Safety Frozen)

Your Backup is Safety Frozen

What is Safety Freeze? Why did this occur? 

Safety Freeze is a feature that protects people from losing their backed-up data when errors occur. Backblaze detected a major inconsistency between the backup records on your computer and the records on the servers, and "froze" the state of your backup.

It can be caused by running the same Backblaze installation from multiple locations (due to Migration Assistant, or cloning software), but other factors can cause it, such as restoring from an older local backup. 

 

What do I do next? 

The first step will be to determine if you have lost any data. If you have, immediately prepare a restore of any and all missing data. For information on how to do so, please refer here. 

Once you have restored all of your missing data, or if you have determined you do not need to, you can move on to resolving the Safety Freeze. 

 

Resolving the Safety Freeze

To start, the Backblaze software will need to be uninstalled and reinstalled. Here are the steps: 

1. Reboot your computer to make sure all Backblaze files are unlocked.
2. Uninstall Backblaze.
• Mac -- Hold down the "option" key and click on the Backblaze menu bar icon and choose Uninstall
• Windows -- use the Add/Remove Programs utility to remove Backblaze.
3. Visit https://secure.backblaze.com/user_signin.htm and sign in to your Backblaze account with your email address and password.
4. On the "Overview" page, select the appropriate download link for your operating system at the bottom right-hand corner
5. Run the installer you downloaded.

 

After step 5 you will have a new installation on your account.  To finish resolving the safety freeze, and properly license this installation you can do one of two things; either by using the Inherit Backup State Feature, or transfering the license from your previous installation to this new backup.

 

Both will allow you to transfer your paid license, but the way that they handle your backups differs:

 

Inherit Backup state: This will resume your old backup with the new installation. This is a good option if all the data is the same on your computer and hard drives, and you would prefer to merge your new installation with your original backup. Please click here for our guide on how to do an Inherit Backup State.

 

Transfer License: This will transfer your paid license to another computer/backup. This is a good option if you want to start your backup fresh from the beginning again. Please click here for our guide on to transfer your license.

 

If you are part of a group please note: License transfers are not possible as a group member. If you are member or a group, you can resolve a safety freeze either by following the guide to inherit the original backup, or simply delete the old backup from the "Preferences" page of your account after installing the new one. You can find our guide on how to delete a backup here.

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3 Comments

  • -1
    Avatar
    gcbnapa

    I am really upset. This is very confusing and I expect a personal explanation with support

  • 1
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    Roy Taliaferro

    I am very impressed.  It is very clear why you would freeze the backup and I appreciate the explanation given in Backblaze support.

    Roy Taliaferro

    Johannesburg, South Africa

    Edited by Roy Taliaferro
  • 0
    Avatar
    James D

    Unfortunately this error really is a generic, "Something on a drive is inconsistent and we don't know exactly what horrors might be at work here" type issue.

    There's a more satisfying technical explanation on Reddit.

    Edited by James D
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