The Backblaze Fireball program consists of a Synology NAS and hard drives shipped to the customer. The customer sets up the NAS, moves the data to it, and after configuring and testing the configuration for validity, returns the NAS to Backblaze. When Backblaze receives the NAS, the data is moved to B2 storage, verified, and then the data is cleared from the NAS.
Quick Step Reference
- Unpack and set up the Synology NAS
- Connect the NAS to the network
- Download and Install Synology Assistant
- Enter Fireball configuration information
- FOR WINDOWS: Find the listing for Fireball on the local network
- FOR MACINTOSH: Find the listing for Fireball on your local network in Finder
- Mount the share DataForB2
- Copy the data to the Fireball NAS
- Return NAS settings to default, and shut down the NAS
- Uninstall the hard drives, repack and return the Fireball to Backblaze
1. Unpack and set up the Synology NAS
Backblaze ships the Synology NAS without the drives trays installed to better protect both NAS and drives. The disks are installed in trays, and the trays need to be placed into the NAS. Although there is an order to the drives, that order is automatically detected by the NAS hardware; the disks as supplied may be inserted in any order.
Please note: Although the illustration shows only two drive bays, all of the included drive trays must be inserted into the Synology NAS.
2. Connect the NAS to the network
The Fireball NAS must be connected directly to the network. At a small office, this might be a network switch or router.
- The NAS cannot be directly connected to a computer. The NAS supports only a direct network connection.
- The NAS should not be connected to the data source over a wireless connection. Wireless (Wi-Fi) connections have limited bandwidth, and data transfer will take much longer than with a direct connection. Also, network traffic to other devices on the wireless network can suffer performance loss when competing for bandwidth with the NAS.
- Connect the power cable to the NAS, plug the NAS in, and then turn it on with the power button.
3. Download and Install Synology Assistant
Download and install Synology Assistant from the Synology website (as of this writing, https://www.synology.com/en-us/support/download/DS108j) onto a computer on the network. There are versions for both Windows and Mac.
- This software is not installed on the NAS. It is installed on a computer connected to the network. Synology Assistant will identify and allow connection to the Fireball NAS.
- Run Synology Assistant to locate the Fireball NAS device on your network. Double-click on the located device to open the login page in a web browser.
- The username for all Fireballs is always “backblaze”. To obtain this particular Fireball’s password and encryption key:
- Sign into the B2 account to which the data is to be transferred.
- Navigate to Fireball.
- Click the blue ‘i’ icon associated with this Fireball order.
4. Enter Fireball configuration information
To protect customer data, all data sent to Backblaze on the NAS is encrypted.
- In the browser window, navigate to ‘Control Panel’
- Navigate to ‘Shared Folder’
- Click once on ‘DataForB2’to select it
- Click on ‘Encryption’
- Choose ‘Mount’
- Enter the provided encryption key
Please Note: The encryption key is kept only in volatile storage (in memory) on the Fireball. Every time the NAS is powered down or reset, this configuration information (the encryption key) must be re-entered.
5. FOR WINDOWS: Find the listing for Fireball on the local network
The Fireball should be in the network listing.
If the device is missing from this list, open Windows Explorer and type “\\fireball” into your local network area. This will open a prompt for the Fireball’s name and password.
6. FOR MACINTOSH: Find the listing for Fireball on your local network in Finder.
If no such listing appears, add it manually. In finder, click “Go→ Connect to Server” and input ‘fireball’.
Mount the share DataForB2 and enter the username and password provided by Backblaze (Please see the Download and Install Synology Assistant instructions).
8. Copy the data to the Fireball NAS
Copy all the data to the Fireball. Please note there are some restrictions on files sent to B2 storage via Fireball.
- The folder or filepath must not contain any of the following characters:
- The file name starts with any of the following:
Full stop followed by tilde (squiggle)
Full stop followed by low line (underscore)
Reserved Synology filename
- The file or folder name is or contains any of the following:
.ds_store desktop.ini Desktop.ini @eadir thumbs.db .SynologyWorkingDirectory #recycle Icon \r $Recycle.Bin @sharebin @SynologyCloud Sync Cloud encrypt.info .bzEmpty
- The folder or file path is longer than 1000 (one thousand) characters
- The file name is longer than 250 (two hundred and fifty) characters
- Folder names must not end with a period or full stop ( . )
- The file is a symlink
- Macintosh (OSX) extended attributes will not be synced to B2
- Files that point to online resources may not upload as expected. For example, when Google Docs syncs a file to the desktop, the file created locally is not a working copy of the document but a symbolic link (symlink) to the cloud version. Copying this kind of file does not create a backup of the working copy, but of the link to the working copy on the cloud. The result is that the working document is not backed up.
9. Return NAS settings to default, and shut down the NAS
If you have made any changes to the NAS device specific to your environment, such as network settings, set them back to the defaults. This makes uploading the data easier when Backblaze receives the unit. Shut down the NAS from the Synology web interface.
10. Uninstall the hard drives, repack and return the Fireball to Backblaze
To ensure the integrity of the NAS and the hard drives, uninstall the hard drives from the NAS trays, repack the drives and NAS, and send them back to Backblaze. Once received, Backblaze will connect the NAS to an internal network, and complete the file upload at network traffic speeds.
Return the Fireball unit to:
500 Ben Franklin Court
San Mateo, CA 94401