A Backblaze Support Agent may request a list of running processes from you to help troubleshoot.
Security programs can occasionally block Backblaze and prevent it from running correctly. These steps will allow you to give the support agent a list of processes running on your computer, which can help them identify what may be causing the issue.
1. Please search for the program "Command Prompt," right click on the program and select, "Run as administrator."
2. Once in the command prompt, please paste this into the console:
and press 'enter'
3. This will create a text file with your currently running processes named "list.txt" on your desktop.
Please attach this file in your response to our support agent.