How to unlock an encrypted USB restore

Your Backblaze drive is encrypted to keep your data safe.

 

For USB hard drive restores:

  • Download and install WD Security:

Mac https://support.wdc.com/downloads.aspx?p=158

Windows https://support.wdc.com/downloads.aspx?p=172

  • Plug in your drive
  • Sign in to Backblaze at backblaze.com
  • On the ‘My Restores’ page you will find your Drive Unlock Code
  • Use your Drive Unlock Code in WD Security to unlock the drive

 

For USB flash drive restores:

  • Sign in to Backblaze at backblaze.com
  • On the ‘My Restores’ page you will find your Drive Unlock Code
  • Plug in your drive
  • Use your Drive Unlock Code in the dialog that pops up to unlock the drive. Mac OS drives use FileVault, Windows drives use Bitlocker.

 

For drives from backups of Mac computers, Mac OS X 10.8 and greater is required.

For drives from backups of Windows computers, Windows 7 and greater is required.

 

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