Restoring Deleted or Previous Versions of Files

Locating Deleted or Previous Versions of Files for Restore

 

First, sign into your account and navigate to the View/Restore Files page and scroll down.

To locate files that have been deleted or removed from your computer, often you need to change the "Files Backed Up From" drop down on the View/Restore Files page. Leave the "From" side on "Beginning of Backup" and set the "To" side to a date when the files you are looking for existed on your computer. The file viewer will reload and you will be able to navigate to the location of the deleted files. This same process applies to locating previous versions of files. Using this method, the backup snapshot can be rolled back up to 30 days from todays date. 

 

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