iTunes restore guide for Windows

Restoring for:

Windows iTunes


Sign into the site

Click the "Sign in to Restore" link and enter your Backblaze account email address and password.


Select the Computer you want to Restore

Click the "Restore File" link next to the computer's name you want to restore.


Select the iTunes Files to Restore

On the 'View/Restore Files' page click the folders: 
C: > Users > YOURNAME > Music > iTunes
Select the iTunes folder and click the button 'Continue with Restore'

Note: This is where most users have their iTunes music stored. Some people may have their music located elsewhere or on an external drive.


Download the restore zip file

Backblaze will email you when your restore file has been prepared. It can take anywhere from a minute to a few hours depending on the size to prepare the download file. You can then click on the 'My Restores' page and download the zip restore. Usually your web browser (Internet Explorer, Firefox, Chrome) will download the restore file to your 'Downloads' folder (C:/Users/YOURNAME/Downloads).
Wait for the download to complete and then double click the zip file to uncompress the files. 


Tips for Downloading your Restore File:

• Internet Explorer Issues
When you use Internet Explorer to download a file, it will put a yellow bar at the top of the page. Click the bar and select 'Download File'. Then you will need to click the 'Download' button again.
Select 'Save' from the Windows Dialog that will pop-up. This will save the restore zip to your Downloads folder.

• Use 7-Zip to Uncompress
Use the program 7-zip if you have any issues with uncompressing the zip restore. It can be downloaded for free at: Once you install it you can right click on the zip restore and select '7-zip' > 'Extract here'. It will then uncompress the restore zip using the same folder structure as your computer starting with the top level 'C:' folder.


Copy Restores to the Correct Folder

Once you have unzipped the restore file, you can open it up and view the files. Open up your iTunes folder on your local computer found in C: > Users > YOURNAME > Music > iTunes
We recommend creating a new folder called 'old' and put your local copy of the iTunes files inside. Then select and move your files to the local iTunes folder. 

Open iTunes and make sure your music was restored succesfully.


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