How to Gather Logs for Hyper Backup or CloudSync on Synology NAS

In order to find logs for CloudSync for DSM 5.0, SRM 1.0 and above, please follow these steps:

1. Log into DSM/SRM as the default 'admin' account.

2. Click on the Main Menu button in the top left corner of the screen, Support Center, then Support Services, and click Generate Logs. (Make sure to check the box to include CloudSync or Hyper Backup logs).



3. Then, download and save the debug.dat file.


Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk