California Consumer Privacy Act (CCPA) FAQ

 

When does this go into effect?

January 1st, 2020.

Does this apply to Backblaze?

Yes. It applies to any for-profit company that does business in California and has annual gross revenues over $25 million; or has the personal information of 50,000 or more California consumers/households/devices; or earns more than half of its annual revenue from selling consumers’ personal information.

Am I covered by the CCPA?

All citizens of California are covered by the CCPA.

Personal Information versus Personal data.

Personal Information under CCPA is defined as anything that identifies, relates to, describes, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household. This would include information you supply to set up the account or make purchases, such as licenses or restore drives.

The data/files you back up to our servers using our Personal Backup, Business Backup, or B2 services would not be included in "Personal Information."

Please follow this link for further explanation of "Personal Information" under CCPA.

Does Backblaze sell or share the files I backup or upload to Backblaze?

No. The files that you backup or upload to Backblaze are yours and we completely respect your privacy.  We will only act on the files at your direction. If you delete a backup, the data will immediately, and irreversibly be removed from our servers. 

This article explains how to cancel and delete an account.

Does Backblaze collect my personal information? 

Yes.  We collect personal information from you to be able to provide the Backblaze services you are using, enhance your experience with those services, and improving your experience on the Backblaze website.  We do not rent, trade or sell your personal information with any other company for their marketing purposes without your prior consent.

What does Backblaze do with my personal information that is collected?

We may use the information we collect through our products for a number of reasons, including to:

  • provide, operate, optimize and maintain our online platforms, products and services;
  • understand how you use our products and customize your experience;
  • provision your Backblaze account[s];
  • process, fulfill, and provide any updates on online orders;
  • in accordance with your preferences, send you marketing communications we think you'll find valuable;
  • provide customer support via online chat services; deal with your online inquiries and requests sent by email; and provide you with information and access to resources or services that you have requested from us;
  • improve the layout, navigation, and content of our online products;
  • identify any server problems or other IT or network issues;
  • prevent abuse of the products and services we offer; and
  • carry out other legitimate business purposes, such as to improve our products and services, as well as other lawful purposes about which we will notify our users and clients.

The Backblaze Personal Backup and Backblaze Business Backup software accesses Reddit, Google, and Wikipedia; I don't want those sites to have my information.

The Backblaze Backup software does not share any of your information with those sites. The Backblaze services are just pinging these sites to ensure your computer has internet access and should be able to upload files to your Backblaze account backup. No information is sent to Reddit, Google, or Wikipedia when this happens.

I want to know what personal information you have for me. How do I find that out?

There are a couple of ways. The quickest and easiest is to log in to your account and click on My Settings in the left navigation bar. This page will show all of the Personal Information we have for you.

Another way is to submit a ticket to our Support team at the bottom of this page; or start a chat with our Support team by clicking on the white Support chat bubble on this page.

I don't want Backblaze to have any of my personal information.

Much of the personal information Backblaze collects is required to provide our service.  The only way to remove all of your personal information from our system is to cancel the service and delete your account.  To cancel the service and delete your account we require that you prove ownership of the account by logging into the account and following these steps in their entirety.  This is done to protect your account and the data therein from accidental or malicious account deletion requests.

Backblaze customer service personnel will not cancel your service or delete the data within your account.

How can I opt-out of Backblaze sharing my personal information?

As noted above, much of the personal information we collect is needed to provide the Backblaze service(s).  Still, you can opt-out of us sharing your information beyond what is needed.  For example, you no longer wish to receive marketing emails.  

To opt out of Backblaze sharing the personal data not needed to provide you the service, please submit a ticket to our Support team at the bottom of this page; or start a chat with our Support team by clicking on the white Support chat bubble on this page.

For more information on Backblaze's Privacy Policy and related documents, please go here.

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