Backblaze Support agents may request a System Information report in order to troubleshoot the issues you're encountering.
A system report contains the technical specifications of your computer which will help in diagnosing what may be causing the error you're experiencing.
1. Click on the Start Menu and type "Run" and press the Enter key.
2. In the Run application window, type "msinfo32" and press the Enter key
3. Select "File" in the System Information window followed by "Export"
4. Save the file as "SystemInfo.txt" and attach the file to your reply to this ticket.
Please attach the "SystemInfo.txt" file to your reply to the support ticket to assist the support agent handling your case.
Articles in this section
- Disabling The "Locate My Computer" Feature
- Backblaze Maintenance Schedule
- Why is my hard drive listed twice?
- Why am I receiving a pop-up about a missing or duplicate .bzvol?
- Where are iCloud files located in my backup? (Mac)
- Migrate data from old computer to new computer with Backblaze
- Why does the Backblaze website need my private encryption key to restore?
- Version History: Stopping, or resetting progressive billing on the Forever setting.
- Disabling Version History
- Allowing Backblaze to Back Up External Drives - MacOS 10.14 and later