IOS Trouble

If you are having trouble with the Backblaze IOS app, here are our iOS troubleshooting steps from least invasive to most invasive:
• Try disabling Backblaze's Save Password feature by opening the Settings App, navigating to Backblaze and toggling Save Password to off.
• Try killing the Backblaze app's saved state and relaunching it by double tapping the Home button, tapping and holding on the Backblaze icon until they jiggle, and then tapping the red minus sign to close it. Relaunch the app and try again.
• Try uninstalling and reinstalling the Backblaze app by tapping and holding on the Backblaze app icon. When it begins jiggling, tap the X icon and confirm to delete it. Redownload and relaunch the app.
• Try resetting your device by holding down the sleep/wake button until the slide to power off slider appears. Power off the device, power it back on, and try again.

If the issue still persists, we would to gather some information from you about the device.
1. The precise device model. ie. 3gs, 4, 4s, 5, iPod Touch version 2, iPad Mini, etc
2. The iOS operating system version
3. The location from where you were using (rough geographical only, such as city & country)
4. The network on which you were having the issue (cellular, wifi, both)

You can open a support ticket to provide our agents with this information.

And if you could ensure you have opted in to diagnostic feedback so we can gather the logs. Here is the apple article explaining how to do so:
http://support.apple.com/kb/PH1124

If none of these work, please let me know. Our app is certainly a work in progress, so we appreciate your patience and help resolving bugs.

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk