All restore drives are formatted to the operating system of the computer the restore was created from.
Please note: As of March 1, 2022 the option to receive USB Flash Drives will no longer be available. USB Hard Drives can still be ordered.
Your Backblaze drive is encrypted to keep your data safe, so the drive will need to first be unlocked before the data will be accessible.
1. Connect your flash drive to your computer, you will see the drive listed as "locked" with a closed padlock icon.
2. Clicking on the locked drive icon will immediately open the Bitlocker interface and prompt you to enter your Drive Unlock Code.
3. You can find the Unlock code for your drive by logging into your backblaze.com account and going to the "My Restores" page. Enter this code into the password field and click "Unlock"
4. You will now see that the padlock icon for the drive appears as unlocked
5. Clicking on the drive will now open it to display folders. You will see a folder labeled "Backblaze Restore"
6. Select the folder named "Backblaze Restore" to display the contents of your requested restore.
Please note: For drives from backups of Mac computers, Mac OS X 10.9 and greater is required.
For drives from backups of Windows computers, Windows 7 and greater is required.
Articles in this section
- How to Create a Restore from Your Backblaze Backup
- Apple Address Book Restore Guide
- How to Check the Status of your Restore Drive
- Downloading a Restore
- How do I find the Unlock Code/Encryption Key for my Snapshot drive?
- How to move files from your Restore to your Local Hard Drive.
- I have Extended Version History, how can I find my files?
- How to Order a Restore Drive
- How to remove encryption from a Flash Drive Restore using BitLocker
- Unlocking a Flash Drive with Bitlocker